Engagement

Patient and professional experience: two sides of the same coin?

Gabriel Heras2019-08-02T18:56:28+01:0013 February, 2018|

Patient experience, pacient centered care, the evaluation of user´s satisfaction... are essential variables for the evaluation of the quality of care, but are they two sides of the same coin?. Does achieving patient satisfaction (face) require the sacrifice of the professional (cross)? Nowadays, there is a concept of the company's environment that is increasingly extending to more areas, including the [...]

The temptation of giving up

Gabriel Heras2019-08-02T18:57:34+01:0027 December, 2016|

Have you ever thought "I can´t stand anymore", "This work is not paid", "Don´t worth it", "I should change service" or even, "I am going to give up this profession"?. A high percentage of professionals who work in the ICU have done so. This wish of abandonment appears associate to the dissatisfaction labour, to the discouragement and to the professional [...]