Good Practices Manual

We present the Manual of Good Practices to Humanise the Emergency Departments, convinced that you will find it useful.

169 proposals to apply in your unit and turn it into a #EmergencyFriendly for patients, their families and professionals who live there.

If you use it, we would love for you to quote us and tell us about your experiences.

And if you’d like to do a current self-assessment of your unit, we’d love to hear about it by clicking here..

How to cite this document:

Workgroup on humanising the emergency department. Manual of good practices to humanise the emergency department. Madrid: HU-CI Project; 2020 [access 25 Jan 2022]. Available at: